Delivery Policy

1. Overview

This Delivery Policy explains how SquadPulse services and digital products are delivered to our customers. As a digital platform providing club management services, our delivery methods differ from physical product delivery.

2. Service Delivery

2.1 Digital Services

SquadPulse is a Software-as-a-Service (SaaS) platform. All services are delivered digitally through our web application.

• Delivery Method: Instant online access via web browser
• Delivery Time: Immediate upon successful payment confirmation
• Access: Available 24/7 through any internet-connected device

2.2 Account Activation

After successful payment:

• Your account is activated automatically within minutes
• You receive a confirmation email with access details
• All purchased features become immediately available
• No additional action is required to start using the service

3. Membership & Subscription Services

For club memberships and subscriptions managed through SquadPulse:

• Digital Memberships: Activated instantly upon payment confirmation
• Access Credentials: Sent via email immediately after purchase
• Member Portal: Available immediately for viewing membership details, schedules, and invoices

4. Delivery Timeline

5. Technical Requirements

To access SquadPulse services, you need:

• A modern web browser (Chrome, Firefox, Safari, Edge)
• Stable internet connection
• Valid email address for account communications

No software installation is required - SquadPulse runs entirely in your web browser.

6. Delivery Confirmation

You will receive delivery confirmation through:

• Email: Automatic confirmation sent to your registered email address
• Platform: Notification in your SquadPulse dashboard
• Invoice: Digital invoice available in your account immediately

7. Delivery Issues

If you experience any issues accessing your purchased services:

1. Check your email spam/junk folder for activation emails
2. Verify your payment was successfully processed
3. Try logging out and logging back in
4. Clear your browser cache and cookies
5. Contact our support team if issues persist

8. Failed Delivery

In rare cases where service delivery fails:

• If payment was processed but access not granted, contact us immediately
• We will investigate and resolve the issue within 24 hours
• Full refund will be provided if we cannot deliver the service
• No charges will be applied for services not delivered

9. Service Availability

SquadPulse platform availability:

• Uptime Target: 99.9% availability
• Maintenance Windows: Scheduled maintenance is announced in advance
• Emergency Maintenance: May occur without notice for critical security updates

Scheduled maintenance typically occurs during low-usage hours and is communicated via email to all users.

10. Geographic Availability

SquadPulse services are available worldwide. As a digital service:

• No shipping or physical delivery is required
• Services are accessible from any location with internet access
• No geographic restrictions apply to service delivery
• Local time zones are supported for scheduling features

11. Contact Us

For delivery-related questions or issues:

• Email: support@squadpulse.club
• Phone: +40 790 139 145
• Address: Str. Carpati Nr. 8, Gheorgheni, Jud. Harghita, Romania